This Privacy Policy explains how Fresh Flowers Online, operated by Sagat International (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from www.freshflowersonline.com (the “Site”) and related online services (the “Service”).
By accessing or using our Site, you agree to this Privacy Policy.
1. Eligibility
You must be at least 18 years old and the age of majority in your place of residence to use our Site or place an order.
Our Site is intended for a general audience. We do not knowingly collect personal information from children under 13 years of age.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
When you place an order, register, subscribe to communications, or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Account login credentials
- Any information you voluntarily provide through forms, surveys, promotions, or customer service inquiries
Payment information is processed securely by third-party payment providers. We do not store full credit or debit card details.
B. Information Collected Automatically
When you visit our Site, we may automatically collect technical and browsing information, including:
- IP address
- Browser type
- Device information
- Operating system
- Internet service provider
- Referring and exit pages
- Pages viewed and time spent
- Date/time stamps
- Clickstream data
This information helps us analyze site traffic, improve functionality, and enhance user experience. It does not directly identify individual users.
We may collect this information even if you begin but do not complete an order or registration process.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage payments, shipping, and customer support
- Communicate with you about your orders or inquiries
- Send promotional communications (if you opt in)
- Improve our website, products, and services
- Conduct internal analytics and research
- Administer promotions, contests, or loyalty programs
- Comply with legal, regulatory, or accounting obligations
We do not sell your personal information.
4. Sharing of Information
We may share your information only as necessary to operate our business, including with:
- Payment processors
- Shipping and logistics providers
- IT and website service providers
- Marketing service providers (where applicable)
- Affiliated companies within Sagat International
We may also disclose personal information if required by law, court order, or governmental authority.
We do not share email addresses or personal data with third parties for their independent marketing purposes without your consent.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Recognize returning users
- Maintain shopping cart functionality
- Analyze site performance
- Personalize user experience
You can modify your browser settings to decline cookies. However, some features of the Site (such as the shopping cart) may not function properly if cookies are disabled.
Certain third-party service providers may also use cookies or tracking technologies to assist us with analytics or advertising. We do not control these third-party technologies.
6. Data Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect your information during transmission and after receipt.
When you place an order, your payment information is encrypted using Secure Socket Layer (SSL) technology.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and password. Please notify us immediately of any unauthorized use of your account.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
When personal data is no longer required, it may be securely deleted or anonymized.
8. Managing Your Preferences
You may:
- Unsubscribe from promotional emails at any time using the “unsubscribe” link included in our communications
- Contact us to update or correct your personal information
- Request information about whether we hold your personal data
We will respond to requests within a reasonable timeframe and in accordance with applicable law.
Certain information may be retained where legal storage requirements apply (such as accounting or regulatory obligations).
9. International Data Transfers
Fresh Flowers Online operates internationally. Information you provide may be transferred to and stored in jurisdictions where we or our service providers operate, including Ecuador and the United States.
By using our Site, you consent to such transfers.
10. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies separately.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at: