Once an order is submitted, we are unable to change or cancel the ordered products or the quantity selected.

In this situation, we suggest you contact us.

We will be able to process a change or cancellation only if the shipment has not yet left the farm.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information :

- First and Last name,

- Company name (if needed),

- Street name and number,

- Zip code and City,

- Country,

- Phone number and Email Address.

Please be aware that an address change will delay the delivery time. We cannot be held responsible for any delay in delivery due to an address change requested by a customer.

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

Kindly note that orders placed after 11:00 am (EST) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to reach out to us if you have any questions about your order's status. We're happy to help!

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service advisors , they will be happy to assist you.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

We accepts payments by credit cards Visa, Mastedcard, American Express, China UnionPay, JBC, by Stripe APIs.

The prices visible on our website are stated in American USD. We are not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company, respectively.

We does not receive or store any payment information. All transactions are handled directly by Stripe APIs, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

All orders to the United States are sent from our grower farms in Ecuador Farms.

Our shipments normally take 3-5 business days to reach the delivery address.

To process a claim we need to receive, the invoice number, date of delivery, photos with damaged stems count. Please include at least four clear pictures of flowers of every box and clearly state the reason of the claim (we do not accept claims without photos of the damage )We will issue you store credit and you can repurchase the item if desired.

All prices are include the taxes and transportation.

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.

If an item is out of stock, I will try to restock it as soon as possible.

If no stock is available, the item will be removed from the website.